Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please understand that making invitations is a very time consuming job. Each invitation is hand crafted individually with much care and precision. 

We want to ensure that your invitations are perfect prior too printing. This is why we require a confirmation from whoever placed the Invitation Order.

Please note, the text you submit with your order is the text we will place on the design. We will not be responsible if you approve a design and later find a mistake that was not noticed prior to the approval. Please double check the design proof entirely before approving.

We will not begin printing until we get the approval from you. Once you approve the design, we will begin working on the invitations and the order and design can not be modified anymore. In some circumstances, we are able to make changes to the design for an additional fee. 

We do not accept returns or refunds on our invitations, unless we are at fault for any misprints or errors made. 

You are able to keep any invitations with errors or misprints and receive a 50% refund, or you can return the entire invitations order to us and you can receive a full 100% refund. We will provide you with the return label.

If for whatever reason your event is postponed and your invitations were already printed, we do offer invitation reprints at a discounted price (this excludes Acrylic Invitations)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.