Please understand that making invitations is a very time consuming job. Each invitation is hand crafted individually with much care and precision.
We want to ensure that your invitations are perfect prior too printing. This is why we require a confirmation from whoever placed the Invitation Order.
We will not begin printing until we get the approval from you. Once you approve the design, we will begin working on the invitations and the order and design can not be modified anymore. In some circumstances, we are able to make changes to the design for an additional fee.
We do not accept returns or refunds on our invitations, unless we are at fault for any misprints or errors made.
You are able to keep any invitations with errors or misprints and receive a 50% refund, or you can return the entire invitations order to us and you can receive a full 100% refund. We will provide you with the return label.
If for whatever reason your event is postponed and your invitations were already printed, we do offer invitation reprints at a discounted price (this excludes Acrylic Invitations)
All of our orders are shipped using USPS Priority Mail services.
You are responsible for tracking your package and making sure it arrives to your address. This is why we strongly encourage you to double check your shipping address prior placing the order.
If your package is delayed or being held at your local post office, you must retrieve it yourself. There's only so much we as a business can do regarding packages. Any issues must be taken up with USPS.
Once the package leaves our office, it is no longer our responsibility. But we will gladly help you locate the package.