Since invitations are products that are custom made, we do not accept returns or refunds on our products, unless we are at fault for any misprints or errors made.
Please understand that making invitations is a very time consuming job. Each invitation is hand crafted individually with much care and precision.
We want to ensure that your invitations are perfect prior too printing. This is why we require approval from whoever placed the Invitation Order when we send you the design.
We will not begin printing until we get the approval from you. Once you approve the design, we will begin working on the invitations and the order and design can not be modified anymore. In some circumstances, we are able to make changes to the design for an additional fee.
If for whatever reason your event is postponed and your invitations were already printed, we do offer invitation reprints at a discounted price (this excludes Acrylic Invitations.
If your package is lost or damaged, please contact us immediately so we can arrange for you to return the package to us. Since all orders are shipped with USPS Priority Mail, the packages are insured for $100. We will use that in order to purchase materials to remake your invitations.
If you have any other questions regarding our Return Policy, send email us at firstname.lastname@example.org