All of our orders are shipped using USPS Priority Mail services for FREE.
Our current processing times vary from 2-3 weeks or 3-4 weeks, depending on the invitation style you choose and the quantity you order. Once the invitations are doing being printed/assembled and ready to ship out, you will receive en email with the tracking number. Since all orders are shipped with USPS Priority Mail services, they should arrive within 2-3 business days.
You are responsible for tracking your package and making sure it arrives to your address. This is why we strongly encourage you to double check your shipping address prior placing the order.
Once the package leaves our office, it is no longer our responsibility. But we will gladly help you locate the package.
If your package is delayed or being held at your local post office, you must retrieve it yourself. There's only so much we as a business can do regarding packages. Any issues must be taken up with your local USPS office. Show them the tracking number, and they should be able to assist you.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com